Most businesses have at one time or another, had a negative online review show up online about their company and did not known what to do about it? You know that this single review could negatively impact your webutation, and even cost you hundreds or even thousands of dollars but you become paralyzed when trying to figure out how to respond. Your initial reaction may be anger or frustration as you read the negativity being shared by a customer. How dare they write this about you without knowing how much hard work you have put in and how much you care about each and every one of your customers. As difficult as it may be to do so, we suggest you completely remove any all emotion and treat this as a business opportunity. Use the experience as a learning experience in your organization to improve. Use the experience as an opportunity to engage the customer and create brand loyalty and improve customer retention. You can even use this is experience to market your business.
We help customers fully leverage these opportunities every day! Contact us today to see how we can help you take control back in this crazy world of online reviews, and get ahead of the curve. We found a funny video that is sort of parody on Yelp reviews.. Be sure to check it out and have a chuckle or two..
The following article by Jay Thompson is geared more towards the real estate market, but we believe it could be useful for anyone who is dealing with negative reviews about their business. Take a look and see if you can begin to turn some of these negatives into positives for your business. And remember, this is an opportunity just as much as it is a problem.